Outputs and Results

The result of the project will be five NPA regions with enhanced capacities to provide quality and sustainable public services addressing the challenges that their current configuration is presenting, as follows:

Coastal management

A service for marine erosion mapping and coastal management.

The aim of this new service is to: 1) engage public participation as citizen scientists in the field of marine coastal erosion mapping through crowd-sourcing imagery; and 2) control and manage coastal erosion to help with the coast-line development. These captured images will be used to monitor the coastal zone fluctuations and changes over time and form a valuable resource as a baseline for any climate adaptation mitigation measures.

This service will be tested in Donegal (Ireland). Primary stakeholder of this service is the general public, coastal residents, and visitors/tourists accessing the beach areas. In addition, coastal managers and ambassadors are two secondary stakeholder groups associated with this service.

Zero waste circular management service

A service to change public behaviour towards achieving a zero-waste circular district. The service particularly will: 1) Improve accessibility to sustainability information for members of the public and businesses, including those in peripheral areas; 2) Improve communications on Waste and Recycling services through digital offerings; and 3) Better deliver the service to the public with reduced staff overheads (reduced number of calls into agents).

This service uses chatbot technologies providing an online response service on information regarding waste, bin collecting, recycling services, etc. 24 hours a day 7 days a week. It is also aimed at helping people report issues more easily and freeing council staff from dealing with mundane enquiries concentrating instead on more complex questions.

This service will be tested in Derry and Strabane (Northern Ireland). The main stakeholders for this service include Derry City and Strabane District Council as the service provider and the general public in the Derry City and Strabane District, particularly those in the rural communities. 

Green growth advisory services

A service to assist advisors in their task of providing advice to the community to be more energy efficient and solve the issue they have to reach a wider audience.

In particular, the new service will use chatbot technologies to: 1) Improve communications on energy and climate with businesses and the general public; and 2) Improve the public awareness of the available services, grants and overall efficiency of different energy options. Currently, this service is delivered via phone calls and face to face meetings with part-time advisers and thus limiting its availability.

This service will be tested in Västernorrland (Sweden). Primary stakeholder of this service are members of the public or citizens who need information and advice on solar panels, heating, electricity consumption, lighting and subsidized financing possibilities for installing energy-efficient equipment. Other secondary stakeholders and beneficiaries of this new service are local energy advisors who currently have very limited availability to provide information and advice to the citizens, local energy suppliers. People looking for information related to climate change, businesses, and policymakers are also important stakeholders. 

Intelligent green participation service

A service that collects together good practices from various participatory projects. The results and experiences are scaled into an intelligent participation system that can be applied in other geographical contexts sharing similarities. This includes a digital participation and co-creation platform affording both traditional engagement and participation while also enabling participants to engage in more sophisticated activities including agenda setting, co-design and co-development of artifacts by exploiting resources available on the platform and external ones. Behavioral change on the participatory platforms could be achieved through active exchange and deliberations based on concrete evidence.

This service will be tested in South-Savo (Finland) and will serve as a basis to develop the transnational platform and provide means of hosting the other services described in terms of behavioural changes and sustainability.

Data story telling of green energies service

A service displaying real time data on green energies presented in a user-friendly and interactive way to encourage citizens and businesses to invest in solar panels and various heat pump solutions leading to a reduction of the dependence on imported fossil fuel. The use of visual analytics and data story telling tools is envisaged. This technology goes beyond traditional visualisation to support data storytelling, in particular data stories related to "explaining a phenomenon (solar panels and heat pump solutions) for deeper understanding.

This service will be tested in Faroe Islands and made available to other regions through the transnational platform.

Transnational platform of technology-led public services

A platform offering access to the services developed in the project on a transboundary basis. The idea is to develop an open market place of technology-led public services in the NPA area and test new cooperative models of sharing public services. The services will be presented in a user-friendly way offering the possibility to group them by thematic, live events, target groups, etc. The initial set of services will be the green growth type developed in EMERGREEN and the ambition is to expand the platform by incorporating services from other technology-led public services from other NPA regions and service areas.

The platform will be built using open source tools and will make use of the experience implemented in South-Savo (Finland).

Public services delivery model

A model adapted to the delivery of public services in remote areas. The model, presented after being tested in the EMERGREEN project, will focus in the introduction of technology and open innovation in the provision of public services as a way to overcome the challenges faced by the public services providers in these regions. The model will consider aspects such as community involvement, organizational change, creation of ecosystems comprising reusable technology components as well as the creation or joining to cooperative marketplaces of technology-led services.